The Cellulose Fibers IT team has an opportunity available for a motivated and results oriented Infrastructure Technician to join our team at the mill in Grande Prairie, Alberta, Canada. This position will work closely with our mill users to provide technical support for infrastructure and client tools. The ideal candidate will:
- Demonstrate safe work practices in a manufacturing environment
- Provide primary support to business users for hardware/software installation, configuration and maintenance of desktops, laptops and thin client devices
- Support for network infrastructure including servers, switches, cabling, printers and MFDs
- Network administration duties related to domains, active directory, accounts and group permissions
- Provide user training, perform diagnosis, troubleshooting, break/fix support and automated solutions
- Facilitate setup, deployment and disposal of IT related equipment
- Be part of the mill IT support group for after-hours/on-call rotation and help desk support
- Participate in a network of IT support professionals across North America aimed to deliver consistency
- Manage small projects and coordinate initiatives
About Our Cellulose Fibers Business
Our customers are expanding all over the globe, and we’re growing with them. We’re a leader in manufacturing fluff pulp for absorbent products, but that’s not all. We also seek new markets for using cellulose fibers in unique and unexpected ways, such as textiles and plastics. This team operates with excellence while pushing for creative solutions to meet tomorrow’s needs.
About Weyerhaeuser
We grow trees and make forest products that improve lives in fundamental ways. Our wood products are used to build homes, where families are sheltered and raised. Our cellulose fibers are used to make diapers and other hygiene products that keep people clean and healthy. We innovate to use trees in products you may not expect, such as fabric, plastics and energy. We’re serious about safety, focused on performance and proud of what we do. In every corner of our company, you’ll find talented people who care about each other, the communities where we operate, and the planet we all share.
We know you have a choice in your career. We want you to join us as we work together to grow a truly great company for our shareholders, customers and employees.
Qualifications:
Minimum Qualifications
- Computing Science Degree or Computing Science Diploma with equivalent experience
- Minimum 1 to 2 years of professional IT experience
- Minimum 1 to 2 years of experience with configuration and maintenance of computers, servers and network devices
Key Competencies
- End user technical support
- Troubleshooting and problem solving skills
- Project management and strong leadership skills
- Delivery of documentation and training
- Customer focused with strong communication skills (both written and verbal)
- Demonstrated ability to learn new technologies and innovate
- Diligent in issue analysis and resolution
- Work history that demonstrates motivation, teamwork, self direction and commitment to successful results
Highly Valued Experience
- Proficient with Microsoft Windows Server and Client Operating Systems (i.e. MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional)
- Proficient with Microsoft Office Tools
- Infrastructure and Networking Skills (i.e. CCNA – Certified Cisco Network Associate)
- Experience with Virtual Server (i.e. VCP – VMWare Certified Professional) and Thin Client Environments
- Experience with VOIP
- Experience interfacing with Manufacturing Applications/Equipment
Weyerhaeuser is an equal opportunity employer. We are committed to taking affirmative action to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.