Weyerhaeuser is seeking a highly motivated, team oriented, self-directed key contributor to provide a broad range of IT support to multiple sites within our Wood Products organization. This role is located in the Grande Prairie Alberta Lumber Mill and is responsible for technical support of desktops, laptops, client devices, networks, servers, printers, specialty equipment, digital signage, security, access control, and CCTV systems. This role will work closely with business users, mill site staff, and virtual IT team-mates, and will take part in the after-hours/on-call rotation. Training will be provided to shore-up competency areas where lacking.
Typical Duties:
- Field incoming help requests from end users in a courteous and professional manner
- Record, track, and document the problem-solving process through to final resolution
- Identify and learn software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
- Familiarize end users on basic software, hardware, and peripheral device operation
- Install, upgrade, and support desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, and other systems
- Adhere to organizational asset, change, problem, and incident management processes
- Track all IT assets at assigned location
- Maintains assigned servers (physical and/or virtual) and insure all updates are applied in accordance with organizational guidelines
- Provide regular status updates via email to site and IT lead team
- Actively participate in remote IT Team weekly meetings
Qualifications
- Demonstrated safety focus
- Associates degree in information technology or equivalent combination of education and/or experience
- Three plus years’ experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
- Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
- Problem-solving skills and the ability to learn new technologies
- Strong oral and written communication skills
Highly Valued Skills:
- Microsoft certifications – MCITP – MS Certified IT Professional, MCDST – MS Certified Desktop Support Technician, MCP – MS Certified Professional
- CCNA – Certified Cisco Network Associate
- Experience supporting the infrastructure needs of a manufacturing facility
- Experience with process-control networks, systems, and technologies
- Four-year degree in information technology or related field
About Weyerhaeuser
We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.
We know you have a choice in your career. We want you to choose us.
Weyerhaeuser is an equal opportunity employer. We are committed to taking affirmative action to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.